Once your order has been placed and processed, you will receive a confirmation email that includes:. Please note: Tracking information may take 2-3 days to become active. If there are no updates right away, check back later. You can track your order

<h3 id="isPasted">Where is my order?</h3>Once your order has been placed and processed, you will receive a confirmation email that includes:<ul><li style="font-size: 14px;">Your order details</li><li style="font-size: 14px;">A tracking number</li><li style="font-size: 14px;">A link to track your shipment</li></ul>Please note: Tracking information may take 2-3 days to become active. If there are no updates right away, check back later.You can track your order in two ways:<ul><li style="font-size: 14px;">If you have an account: Log in and go to My Account to track your order.</li><li style="font-size: 14px;">If you don&#x2019;t have an account: Use our <a href="https://jones-eu.gorgias.help/en-US/ssp/login">Tracking Order Tool.</a> This will take you to the FedEx or DPD website, depending on your shipping method.</li></ul>For more questions about tracking, visit our <a href="https://www.jonessnowboards.com/content/206-contact-us">Customer Service</a> page.<hr id="isPasted"><h3 id> </h3><h3 id="i-dont-find-my-order-number-or-tracking-number">I don&apos;t find my order number or tracking number?</h3>Your order and tracking numbers are included in the confirmation email you received after placing your order.If you can&#x2019;t find this email, try the following:<ul><li style="font-size: 14px;">Check your spam or junk mail folder</li><li style="font-size: 14px;">Use our <a href="https://jones-eu.gorgias.help/en-US/ssp/login">Tracking Order Tool</a></li><li style="font-size: 14px;">Or contact our <a href="https://www.jonessnowboards.com/content/206-contact-us">Customer Service</a></li></ul><hr><h3 id="-1"> </h3><h3 id="why-havent-i-received-a-confirmation-email-of-my-purchase">Why haven&apos;t I received a confirmation email of my purchase?</h3>The most common reasons are:<ul><li style="font-size: 14px;">A typo in your email address when placing the order</li><li style="font-size: 14px;">The confirmation was caught in your spam or junk folder</li></ul>Double-check the email address used during checkout and your spam/junk folder. If you still can&#x2019;t find the email, contact our <a href="https://www.jonessnowboards.com/content/206-contact-us">Customer Service</a> team and we&#x2019;ll resend it.

Track my order

Orders are processed and shipped the next 2-3 business days from our warehouse in France. Shipping days: Monday to Friday. We ship via:. Delivery time depends on your location. For questions regarding shipping, contact our Customer Service. We curren

<h3 id="isPasted">Shipping process</h3>Orders are processed and shipped the next 2-3 business days from our warehouse in France.Shipping days: Monday to FridayWe ship via:<ul><li style="font-size: 14px;">FedEx: for the European Union and United Kingdom</li><li style="font-size: 14px;">DPD: for Switzerland</li></ul>Delivery time depends on your location.For questions regarding shipping, contact our <a href="https://www.jonessnowboards.com/content/206-contact-us">Customer Service</a>.<hr><h3 id="shipping-countries">Shipping countries</h3>We currently ship to addresses in the European Union, United Kingdom, and Switzerland.We do not ship to Channel Islands, Norway, Malta, Madeira, Liechtenstein, Gibraltar, French overseas territories (Guadeloupe, Martinique, Guyana, La R&#xE9;union Islands, Mayotte), or the Canary Islands.For other countries, visit our <a href="https://www.jonessnowboards.com/content/205-faq#reamaze#0#/kb/store-and-demo-locator-efc9049983302340/distributors">Distributors page</a>.<hr><h3 id="shipping-cost">Shipping cost</h3>Shipping within the European Union, United Kingdom, or Switzerland is free for orders over &#x20AC;100. Otherwise, standard rates apply:<table><thead><tr><th>Zone</th><th>Order Amount</th><th>Standard</th></tr></thead><tbody><tr><td>European Union, Switzerland, United Kingdom</td><td>&#x20AC;0.00&#x2013;19.99</td><td>&#x20AC;4.95</td></tr><tr><td>European Union, Switzerland, United Kingdom</td><td>&#x20AC;20.00&#x2013;99.99</td><td>&#x20AC;10.95</td></tr><tr><td>European Union, Switzerland, United Kingdom</td><td>&#x20AC;100+</td><td>FREE</td></tr></tbody></table><hr><h3 id="how-long-will-it-take-until-my-order-is-delivered">How long will it take until my order is delivered?</h3><ul><li>Orders are shipped daily via FedEx or DPD</li><li>Transit times vary - check your tracking link for the most accurate estimate</li><li>Use our <a href="https://jones-eu.gorgias.help/en-US/ssp/login">Track Order Tool</a> for updates</li></ul><hr><h3 id="can-i-ship-my-order-to-a-military-address-or-po-box">Can I ship my order to a military address or P.O. box?</h3>Unfortunately, we cannot ship to military addresses or P.O. boxes.<hr><h3 id="what-happens-if-i-am-not-at-home-during-delivery">What happens if I am not at home during delivery?</h3><ul><li>FedEx will attempt delivery twice</li><li>After the second failed attempt, the package is returned to our warehouse</li><li>You&#x2019;ll receive an email or SMS with the next delivery attempt</li><li>You can also contact the carrier to arrange delivery</li></ul>

Shipping countries & costs

To ensure fast delivery, provide your correct address on our Customer Service as soon as possible. Check your tracking information on our Help Center Page, and contact the shipping company if needed to arrange pickup.

To ensure fast delivery, provide your correct address on our <a href="https://www.jonessnowboards.com/content/206-contact-us">Customer Service</a> as soon as possible.Check your tracking information on our <a href="https://www.jonessnowboards.com/content/205-faq">Help Center Page</a>, and contact the shipping company if needed to arrange pickup.

Update my shipping address

If your order is lost during transit, contact our Customer Service with your order number and details. You can also track your order or contact the shipping company for more information. For more information, visit our Track My Order Page. If no one

<h3 id="isPasted">Lost packages?</h3>If your order is lost during transit, contact our <a href="https://www.jonessnowboards.com/content/206-contact-us">Customer Service</a> with your order number and details.You can also track your order or contact the shipping company for more information. For more information, visit our <a href="https://jones-eu.gorgias.help/en-US/ssp/login">Track My Order Page</a><a href="https://eu.thirtytwo.com/account/login">.</a><hr><h3 id="order-marked-delivered-but-not-here">Order marked delivered but not here?</h3>If no one was home during delivery, the carrier will leave the package in a safe spot. Check around your home and with neighbors or building management who might have collected it for you.Also, double-check the shipping address in your order confirmation email to make sure it&apos;s correct. Sometimes, packages are marked as delivered but may take extra time to arrive.If you still can&apos;t find the package, contact the carrier. To find your carrier, check your emails or visit our <a href="https://jones-eu.gorgias.help/en-US/ssp/login">Track My Order Page.</a>For further help, visit our <a href="https://www.jonessnowboards.com/content/591-returns">Returns Page</a> or <a href="https://www.jonessnowboards.com/content/206-contact-us">Customer Service</a>.<hr><h3 id="damaged-packages">Damaged packages?</h3>We understand how disappointing it is to receive a damaged package. If this happens, please report it to our customer support team through our <a href="https://www.jonessnowboards.com/content/206-contact-us">Contact Us Page</a> as soon as you receive the order. Make sure to include photos of the damaged items or package.We will review the documentation you provide and, if needed, arrange for a replacement or issue a refund.

My package gets lost or arrives damaged

Report the issue via Customer Service Page with a photo of the item received and the missing item(s). Check for any notes or packing slips indicating separate shipment. For more help, check our Return Page or contact Customer Service.

Report the issue via <a href="https://www.jonessnowboards.com/content/206-contact-us">Customer Service Page</a> with a photo of the item received and the missing item(s). Check for any notes or packing slips indicating separate shipment.<ul><li style="font-size: 14px;">EU countries: We handle replacement or refund.</li><li style="font-size: 14px;">UK and Switzerland: You&#x2019;ll receive a return address and RMA number; you must arrange and pay for shipping yourself.</li></ul>For more help, check our <a href="https://returns.richcommerce.co/return/new?utm_source=merchant_panel&amp;c=jonessnowboardseu29">Return Page</a> or contact <a href="https://www.jonessnowboards.com/content/206-contact-us">Customer Service</a>.

What to do if you received a wrong item

We accept payment by Visa, MasterCard, American Express, JCB, Discover, Diners Club and in most countries PayPal. If you are not able to select PayPal at checkout, it is not possible to use this as a payment option, sorry. COD orders or debit cards a

We accept payment by Visa, MasterCard, American Express, JCB, Discover, Diners Club and in most countries PayPal.If you are not able to select PayPal at checkout, it is not possible to use this as a payment option, sorry.COD orders or debit cards are not accepted. We do not accept credit card numbers delivered by email. You should never send credit card numbers by email, as this is not secure.The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you. We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.Our store only accepts online orders. Orders cannot be placed by telephone, postal mail, email or fax. Fax, really? ;)If you have issues using the site, your web browser might need an update. We recommend using the most recent version of Microsoft Internet Explorer (Edge), Mozilla Firefox, Google Chrome or Apple&apos;s SafariDo you offer Gift Cards?<div data-block-id="block-41267c05-d861-45c2-a3dd-835a731d2499">We don&apos;t offer gift cards...yet! It is a feature we are hoping to have enabled for the upcoming season. We suggest a VISA gift card or perhaps sending your recipient the gift card amount through PayPal..</div>

Payment Methods

Jones - Europe

Learn about shipping times, delivery options, and tracking so you always know when your gear will arrive.