Cancel & Returns
Find out how to cancel an order or return a product. We make the process simple and hassle-free.
How can I return my order?
To return your order, follow these steps:. We’ll review your request and email you a return label or return instructions, depending on your country. For more details, visit our Return Info Page.
What can I return?
You can return an item if:
Will I get a return label?
Depending on your location:
Do I have to pay for the return?
Europe and UK: you get a prepaid label so no need to pay, but then a €14.99 fee is deducted from your refund to cover return shipping and restockHowever, if the return is due to our error, we’ll fully reimburse your shipping once we receive your rec
How do I ship the package back?
Once your return is approved, you’ll receive either a prepaid label or return address + RMA number, depending on your location. If you received a prepaid FedEx label:. If you’re shipping yourself (UK):. Important: Tracking is essential. Always includ
When will I receive my refund?
Returns are processed within 2–3 business days of arrival at our warehouseOnce approved, refunds usually take 5–10 business days to appear in your accountYou’ll receive a confirmation email once the refund is complete
Can I Exchange, Cancel, or Change My Order?
We do not offer direct exchanges. Return your item and place a new order if you need a different size or product. Unfortunately, we cannot cancel or modify orders once placed. You can return the item after delivery using:
I received the wrong item. What should I do?
We’re very sorry for the mix-up. Select “Wrong item received” and include a brief note describing the item you received to speed up processing. For more information, visit our Return Policy Page.