Jones - Europe

Find answers to all your questions in our Help Center. Explore FAQs, gear guides, warranty info, shipping, returns, and more to get the most out of your gear.

Jones Help Center | FAQs, Guides & Support

Learn about shipping times, delivery options, and tracking so you always know when your gear will arrive.

Shipping & Deliveries

Find out how to cancel an order or return a product. We make the process simple and hassle-free.

Cancel & Returns

Explore FAQs and guides covering boards, bindings, skins, poles, backpacks, and outerwear.

Gear FAQ, Tips, Care & How-To Guides

Learn how our warranty works, and find spare parts to keep your gear in top shape.

Warranty  & Spare Parts

Get answers on product availability, applying promo codes, and more.

Shopping Help

Join our Affiliate or Pro Program to connect with the brand, earn rewards, and access exclusive benefits.

Pro & Affiliate Programs

Discover how to apply for jobs, request sponsorship, get stickers, download catalogs, logos, and more.

General Information

Want to see Jones gear in person or try it on snow before you buy? Use our store locator to find an authorized dealer or demo center near you. Get expert advice, check out the latest collection, and experience the performance of Jones gear firsthand.

Want to see Jones gear in person or try it on snow before you buy? Use our store locator to find an authorized dealer or demo center near you. Get expert advice, check out the latest collection, and experience the performance of Jones gear firsthand.Please contact the store for availability and to check if they offer demos.&#x2192; <a href="https://www.jonessnowboards.com/pages/find-store">Find a Store &amp; Demo</a>

Find a Store & Demo Centers

Need help or have a question? Our team is here for you. For product support, order questions, or general inquiries, reach out anytime and we’ll get back to you as soon as possible. → Get in Touch

Need help or have a question? Our team is here for you. For product support, order questions, or general inquiries, reach out anytime and we&#x2019;ll get back to you as soon as possible.&#x2192; <a href="https://www.jonessnowboards.com/pages/contact-us" target="_blank" rel="noopener noreferrer">Get in Touch</a>

Contact Us

Register your product to unlock extended warranty. Register your snowboard/splitboard now to unlock the third year of the warranty. → Register my board. Register your snow jacket, pant, bib or puffy now to unlock a limited lifetime warranty. → Regist

Register your product to unlock extended warranty.<h3 id="boards-21-warranty">Boards 2+1 Warranty</h3>Register your&#xA0;snowboard/splitboard now to unlock the&#xA0;third year of the warranty.&#x2192;&#xA0;<a href="https://www.jonessnowboards.com/pages/product-registration" style=" text-decoration: none !important;">Register my board</a><h3 id="outerwear-lifetime-warranty">Outerwear Lifetime Warranty</h3>Register your&#xA0;snow jacket, pant, bib or puffy&#xA0;now to unlock a&#xA0;limited lifetime&#xA0;warranty.&#x2192;&#xA0;<a href="https://www.jonessnowboards.com/pages/product-registration" style=" text-decoration: none !important;">Register my product</a>